Refund Policies

Effective Date: 8/18/2023 Thank you for shopping at Lisa Cosmetics. We want you to have a satisfying shopping experience with us, and your satisfaction is our priority. This Refund Policy outlines our guidelines for refunds, exchanges, and returns. Please read this policy carefully before making a purchase.
Returns and Exchanges
  • Cosmetics and Makeup Brushes: Due to hygiene reasons, we cannot accept returns or exchanges on cosmetics and makeup brushes unless the product is defective or damaged upon arrival. If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order to request a replacement or refund.
  • Bluetooth Speakers, Pajamas, Contact Lenses: For non-cosmetic items such as Bluetooth speakers, pajamas, and contact lenses, if you're not completely satisfied with your purchase, you may return the item within 14 days of receiving it. The item must be unused, in its original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will either issue a refund or send a replacement, depending on your preference and product availability.
  • Non-Cosmetic Items: For non-cosmetic items that are returned in accordance with our return policy, we will process a refund for the purchase price of the item. Shipping costs are non-refundable.
  • Cosmetics: Refunds for cosmetics will only be processed if the item is defective or damaged upon arrival. Refunds will not be issued for cosmetics due to personal preference or allergic reactions.
How to Request a Refund or Return
  • Contact our Customer Service team at within 14 days of receiving your order to initiate a return or exchange request.
  • Provide your order number, a description of the issue, and any relevant photos.
  • Our Customer Service team will guide you through the return process and provide instructions for sending back the item.
Processing Time Refunds will be processed within 10 business days after we receive the returned item and inspect its condition. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution. Contact Us If you have any questions or concerns about our refund policy or need assistance with a return or exchange, please contact us at: